Frequently Asked Questions
How do I request a quote?
To request a quote, please complete our inquiry form or email us directly at hello@offcanvasdesigns.com. A member of our team will respond within 24–48 business hours.
Do you ship nationwide?
We currently ship to addresses within the United States and U.S. Territories. At this time, we do not offer international shipping.
Do you work with businesses and organizations?
Yes, we proudly work with businesses and organizations across all industries, including nonprofits. From large-scale orders to corporate gifting and client appreciation programs, we partner with teams to create custom solutions tailored to their needs. Reach out to us to learn how we can support your next project.
Can I use my own logo or artwork?
Yes, you are welcome to provide your own logo or artwork. For best results, we request files be submitted in vector format (.AI or .SVG) or as a high-resolution .PNG.
All artwork is subject to review to ensure it meets production requirements. AI-generated logos or files are not accepted as production-ready artwork and may be used for inspiration only, as they are often not suitable for professional engraving or printing without adjustments.
What is your typical turn around time?
Our typical turnaround time is 7–10 business days for most items. More intricate or custom projects may require additional processing time, and you will be notified of any adjusted timelines prior to order confirmation. Business days do not include weekends or holidays.
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